Client Support Analyst
Company: VirtualVocations
Location: Miami
Posted on: January 23, 2025
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Job Description:
A company is looking for a Client Support Analyst to serve as
the first point of contact for clients facing non-complex technical
or service-related issues.
Key Responsibilities
Provide first line support for client inquiries via phone or email,
ensuring prompt and professional issue resolution
Diagnose and troubleshoot non-complex issues related to software,
hardware, or services, and escalate as necessary
Maintain strong relationships with clients to ensure satisfaction
and retention, while logging all interactions accurately
Required Qualifications
High school diploma or equivalent required; associate degree or
certification in IT or related field preferred
0-2 years of experience in a customer support or IT helpdesk
environment
Experience with a ticketing or helpdesk system preferred
Keywords: VirtualVocations, Kendall West , Client Support Analyst, Professions , Miami, Florida
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