Production Support Analyst

Company: VirtualVocations
Location: Hollywood
Posted on: November 12, 2024

Job Description:

A company is looking for a Production Support Analyst to provide customer service and technical support for their product suite.

Key Responsibilities

Assist in intake, triage, and resolution of support tickets
Provide detailed Root Cause Analysis for data and application-related issues
Collaborate with Product and Engineering teams to advocate for resolution of production bugs and feature enhancements

Required Qualifications

3-5 years of experience as a technical, data, or support analyst/engineer
High proficiency in SQL and data analysis
Understanding of Kanban/Scrum/Agile processes
Experience with AWS cloud infrastructure and related tools
Knowledge of HIPAA and experience in a secure data systems environment

Keywords: VirtualVocations, Kendall West , Production Support Analyst, Professions , Hollywood, Florida

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