User Support Specialist

Company: VirtualVocations
Location: Pompano Beach
Posted on: January 25, 2025

Job Description:

A company is looking for a User Support Specialist (Live Chat).

Key Responsibilities

Provide friendly, expert support to creators and their subscribers via email and live chat
Collaborate with the Support team and other colleagues to effectively solve user concerns
Demonstrate urgency in escalating user issues and feedback to relevant teams

Required Qualifications

2+ years of experience working with Support, Engineering, and/or Product teams
Experience with live support channels
Ability to provide solutions for various technical support challenges
Alignment with the mission to build a new economic engine for culture
Experience with Zendesk, Stripe, coding languages (JavaScript, HTML), and third-party APIs is a plus

Keywords: VirtualVocations, Kendall West , User Support Specialist, Other , Pompano Beach, Florida

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