Customer Service Advocate II
Company: VirtualVocations
Location: Miami
Posted on: January 21, 2025
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Job Description:
A company is looking for a Customer Service Advocate II -
Outbound.
Key Responsibilities
Reaches out to members and/or providers for educational or
informational purposes
Escalates calls when providers are unable to deliver solutions
Documents information for quality and performance tracking through
CRM applications
Required Qualifications
High School diploma or GED required
1 - 2 years of related experience preferred
Vocational or technical education may be required
Experience in a contact center environment is preferred
Continuous learning education may be necessary
Keywords: VirtualVocations, Kendall West , Customer Service Advocate II, Hospitality & Tourism , Miami, Florida
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