Professional Services Manager

Company: Elca Cloud Services
Location: Miami
Posted on: January 31, 2025

Job Description:

We are looking for a qualified professional to join our team, whose mission is to deploy and configure our Ticketing Platform, to deliver ticketing operations for high-visibility world-class events, and to foster the adoption of our solution.We are the provider of the FIFA Club WC in 2025 and FIFA World Cup in 2026!Your role

• Develop a detailed technical and functional understanding of SECUTIX S-360 Ticketing and Engagement, S-MOBILE Digital Wallet, and S-PAY payment processing.
• Develop detailed user requirements, identify system constraints, and coordinate solutions with solution architects, project managers, and document technical designs.
• Analyze and document business process flows, functional and performance requirements, and system architecture.
• Plan and coordinate the deployment of our solutions according to standard process and tools, monitor all activities.
• Maintain and update project documentation, including project baselines, project plans, and SOWs.
• Lead requirements analysis, system design, systems testing, and documentation activities for Ticketing, Engagement, Digital Wallet, and Payment Processing implementation projects.
• Lead and coordinate testing activities, including system testing, user acceptance testing, and system training.
• Ensure that projects are delivered on-time, within scope, quality, and budget.
• Coordinate internal resources and third parties/partners for the flawless execution of projects.
• Organize and lead project committees.
• Report and escalate to management as needed.
• Perform risk management to minimize project risks, propose and implement appropriate remedial actions when required.
• Provide technical, functional, and business expertise to support users in SECUTIX S-360 Ticketing and Engagement, S-Mobile Digital Wallet, and S-Pay payment processing.
• Involvement in presales activities (demonstration, functional requirements analysis, ---).Our offer
• A stimulating and professional working environment in a dynamic team with extensive expertise to lead the US Ticketing Industry through digital transformation to a direct to fan model.
• Exciting projects with leading organizations with modern technologies.
• Small company inside a large global organization.
• Close contact with customers in the fun and exciting sports and entertainment ticketing industry.
• A supportive culture with excellent opportunities for professional and personal training and development.Your profile
• 8 to 14 years' experience as an Implementation Manager in a ticketing industry software company.
• Bachelor's Degree.
• Advanced knowledge of: Sports industry, and/or Entertainment and Performing Arts Industry.
• Takes ownership and responsibility for their work.
• Responds professionally to feedback and is able to admit mistakes quickly.
• Professional, flexible, and able to succeed in a rapidly changing environment.
• Seeks out opportunities for self-development and continuing education.
• PMP certification or similar.
• Fluent in English (Spanish is a plus).
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Keywords: Elca Cloud Services, Kendall West , Professional Services Manager, Executive , Miami, Florida