Manager of Automation Platforms (NorthStar)
Company: Women of the Vine & Spirits
Location: Miramar
Posted on: October 9, 2024
Job Description:
An all-encompassing global membership organization, dedicated to
boldly pushing the wine, beer and spirits industry toward a more
diverse, equitable and inclusive era that supports business
development and innovation, empowering all to thrive.Manager of
Automation Platforms (NorthStar)What You Need To KnowOpen the door
to a groundbreaking tech career with an industry leader. Southern
Glazer's Wine & Spirits is North America's preeminent wine and
spirits distributor, as well as a family-owned, privately held
company with a 50+ year legacy of success. To create a new era in
alcohol beverage sales and service, we're heavily invested in the
most transformative new technologies - and the most brilliant tech
professionals. Southern Glazer's was named by Newsweek as a Most
Loved Workplace and is included on the Forbes lists for Largest
Private Companies and Best Employers for Diversity.As a full-time
employee, you can choose from a full menu of our Top Shelf
Benefits, including comprehensive medical and prescription drug
coverage, dental and vision plans, tax-saving Flexible Spending
Accounts, disability coverage, life insurance plans, and a 401(k)
plan. We also offer tuition reimbursement, a wellness program,
parental leave, vacation accrual, paid sick leave, and more.We
offer continuous learning and career growth in a fast-paced
environment where you are respected, your voice is heard, and
technology is part of our strategy for success. If you're looking
to fill your glass with opportunity, come join our
FAMILY.OverviewThe Information Technology Leadership Management job
function leads, manages and maintains the technology teams for
internal information systems, enterprise architecture or
infrastructure teams.Primary Responsibilities
- Manages all daily activities including monitoring, maintenance,
tracking, reporting, and problem resolution for the NorthStar
Automation team.
- Manage and ensure incident response, Incident Post-Mortem/Root
Cause Analysis activities.
- Ensures proper management, maintenance, provisioning and
monitoring of all production end-user equipment.
- Manages change initiatives in a systematic manner to ensure
systems availability, performance and reliability.
- Manages internal operations projects that may require
cross-department resources and coordination.
- Undertakes system maintenance.
- Provides customer service to all internal staff.
- Monitors the IT ticketing system to ensure timely correction of
any incidents.
- Analyzes activities and documented resolutions, identify
problem areas, devise and deliver solutions to enhance quality of
service and prevent future issues.
- Helps to define key operational metrics, develop reporting and
set targets and continuously improve. Present operational metrics
to IT Leadership on a consistent basis.
- Partners with Infrastructure Team in areas of cross use
resources.
- Oversees timely handover of new services/resource from IT teams
to functional areas.
- Communicates with upper-management and internal clients to
identify needs and evaluate alternative business solutions.
- Oversee and manage application development and maintenance
across SGWS.
- Works with business partners to ensure a fit for purpose
solution is designed.
- Responsible for the delivery of required technology components
on time and on budget.
- Support - Escalations go directly to the technology teams.
- DevOps - standardize application development tools, standard
process/practice, enterprise architecture, continuous deployment,
and application monitoring capabilities.
- Mentors, develops, motivates and coaches teams to work
collaboratively and effectively.
- Works cross functionally across ETP and outside of ETP with key
business stakeholders in and outside of SGWS.
- Works closely with the technical application development teams
to drive continuous improvement and efficiency.
- Applies significant knowledge of industry trends, developments,
and capabilities to address and improve business capabilities.
- Develops budget and manages work to budget.
- Ensures that solutions and services deliver at or above
expected business value.
- Participates in industry peer groups to understand industry
trends and implements and recommends best practice solutions.
- Drives process and technology changes throughout the
organization in support of business objectives.
- Manages and responds to business-partner feedback to enable
continuous improvement.
- Communicate effectively up and down the organizational
hierarchy in IT and business executive leadership.
- Develops and recommends changes to systems, policies and
procedures.Minimum Qualifications
- Bachelor's degree and formal education in relevant disciplines
(Business, Engineering, Information Systems, Computer Science,
Mathematics or relevant degreed).
- 5+ years related experience in technology management, customer
relationship management and staff management.
- Critical and creative thinker.
- Problem Solver.
- Strategic Thinker.
- Builds Strong Teams.
- Excellent presentation and facilitation skills.
- Influencer.
- Adaptability and ability to manage change.
- Prior supervisory experience.
- Results-oriented.
- Superior interpersonal, communication and presentation
skills.
- Entrepreneurial mindset.
- Strong record of leadership.
- Demonstrates ability to monitor project progress by tracking
activities, issues/risks/dependencies, and provides recommendation
for resolution.
- Ability to foster a team environment with Agile delivery
values.Specialized Skills and Technologies
- At least 2 years of UiPath experience with RPA and Document
Understanding.
- At least 2 years of process modeling and process mining
experience.Agile Delivery Values
- Openness - Team and stakeholders agree to be open about all
work and challenges.
- Commitment - Personally commit to achieving the goals of the
team.
- Respect - Respect your team members to be capable and
independent.
- Courage - You have courage to do the right thing and work on
tough problems.
- Focus - Everyone focus on the work in the sprint and the goal
of the scrum team. Rise and fall as a team.Preferred Qualifications
- Master's Degree.
- Competent with SAFe, Scrumban, XP, Kanban, Lean, and other
Agile frameworks.
- Experience in food and beverage, CPG or distribution
industry.
- Continuous Improvement / Process Management experience (Agile,
Six Sigma/LEAN, DMS) including relevant certification.Physical
Demands
- Physical demands include a considerable amount of time sitting
and typing/keyboarding, using a computer (e.g., keyboard, mouse,
and monitor), or mobile device.
- Physical demands with activity or condition may occasionally
include walking, bending, reaching, standing, squatting, and
stooping.
- May require occasional lifting/lowering, pushing, carrying, or
pulling up to 20lbs.EEO StatementSouthern Glazer's Wine and
Spirits, an Affirmative Action/EEO employer, prohibits
discrimination and harassment of any type and provides equal
employment opportunities to all employees and applicants for
employment without regard to race, color, religion, age, sex,
national origin, disability status, genetics, protected veteran
status, sexual orientation, gender identity or expression, or any
other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and
training. Southern Glazer's Wine and Spirits provides competitive
compensation based on estimated performance level consistent with
the past relevant experience, knowledge, skills, abilities and
education of employees. Unless otherwise expressly stated, any pay
ranges posted here are estimates from outside of Southern Glazer's
Wine and Spirits and do not reflect Southern Glazer's pay bands or
ranges.
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Keywords: Women of the Vine & Spirits, Kendall West , Manager of Automation Platforms (NorthStar), Executive , Miramar, Florida
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