Field Service Engineers

Company: JEOL USA, Inc.
Location: Miami
Posted on: January 25, 2025

Job Description:

Responsibilities:



Install new or modified electron microscopes at customer's facility to ensure full functionality according to specifications



Independently diagnose and repair electron microscopes within the territory



Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem



Communicate with clients, vendors, supervisors and any other persons or organizations with whom interaction is required to accomplish work



Resolve problems with affected instrument or prepare a report of findings and recommendations



Consistently exercise discretion and independent judgment in resolving problems



Provide on-site technical assistance to troubleshoot and repair equipment



Complete and submit field service reports and weekly expense reports



Field Service Requirements:



An Associate's degree in engineering and/or science from an accredited college or university; plus 6+ months electronics or related experience and/or training; or an equivalent combination of education and experience



Excellent customer service skills



Hands-on technical experience with installation and repair of equipment



Knowledge of and ability to apply analog, digital, and RF electronics



A basic understanding of troubleshooting techniques and approaches



A valid driver's license and passport are required



Up to 30% overnight travel is anticipated



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Keywords: JEOL USA, Inc., Kendall West , Field Service Engineers, Engineering , Miami, Florida