Bilingual Quality Manager
Company: Springs Window Fashions
Location: Hialeah
Posted on: May 2, 2024
Job Description:
Description
Job Purpose: This position reporting to the VP of Quality, provide
leadership organization's performance-excellence, VOC, and process
improvement efforts using quality management principles and lean
techniques. Key functions include Provide leadership and direction
for quality to all associates. Ensure the development and
implementation of effective quality plans and process control plans
for both internal and external processes. Supports product
engineering in new-product development projects. Support the
organizational needs and values required to achieve Best Experience
(VOC, VOA and VOP). Oversee and develops the facility quality
processes and procedures and ensure they are used effectively.
Member of the plant leadership team.
Has authority to stop production of products for
out-of-specification, non-adherence to documented process,
noncompliance with product safety, or a defect that could cause
customer dissatisfaction.
Job Duties:
- Deploy Quality Core Tools
- Represent the VOC in the facility an holds all associates to
determined standards of excellence.
- DMAIC methodology (define, measure, analyze, improve,
control)
- Teach the Q@S methodology and application to the facility
- Data mining, root cause analysis and process changes
- Reliability/repeatability (Gage R & R) and measurement system
analysis
- Lead key process improvement projects and teams
- Develop & implement process auditing / measurement systems for
internal / external processes
- Build prevention into development of new products / processes
using Quality Engineering concepts
- Uses teaming approach to get things done, supports process
teams.
- Check satisfaction of internal/external customers through use
of quality tools and Customer/Supplier metrics
- Enable and support the Total Training Plan, work instructions
and procedure creation and control, and Teaming Systems in the
facility
- Audit work instructions and plant procedures for effectiveness
and accurate use
- Keep the Documentation and Data Control database updated.
- Conduct audit products to ensure customer expectations are
met.
- Support the incoming inspection activities and coaching
inspectors.
- Use problem solving techniques to improve customer
complaints.
- Interact with customers and external suppliers.
- Responsibility for the day-to-day "Run the Business" Quality
Control and Quality Assurance activities.
- Manage the PPAP approval process for the introduction of a new
component and/or fabric.
- Deploy and manage the calibration system at the plant
level.
- Ensure that quality strategies are communicated and executed
effectively at the plant level.
Process Improvement
- Kaizens - lead and participate in kaizen events.
- Deploy lean tools and techniques to solve production
issues
- Identifies waste and rework and enacts plan to
improve/solve
- Uses teaming approach to get things done, supports process
teams on both quality and process improvements
- Support and track step 6 and 7's from team process improvements
as part of the 7 step process
- Ensures that Engineering changes and capital improvements meet
timelines and desired outcomes, and those processes are capable
VOC Support
- Engages in resolving customer remake.
- Using above process and quality acumen resolves issues and
creates sustainable solutions.
- Follows up with internal and external customers to ensure
resolution is effective.
Cesta Global Quality Support
- Material Reject Process
- Procedure Documentation
- System Audits
- Training of Key Quality Initiatives
- Quality at the source
- Quality Planning
- Procedures Control Plans
Scope of Responsibility:
- Establishing key quality characteristics that assure value
stream is effective.
- Participates in corporate Product line teams and global SWF
quality system teams to ensure plant compliance.
- Be a corporate resource to Customer Service, Product
engineering, others to resolve individual quality issues on a per
customer basis
- Work with suppliers and inventory control to improve critical
to quality needs and define root causes issues and drive
resolution.
Requirements
Education/Experience:
- Minimum - Bachelor's degree in technical discipline;
- 3-4 years relevant work experience, 5 years of Quality
Leadership at a Plant Level
- Fluent in Spanish.
- Proficient in English.
- Experience in textiles is a plus.
Knowledge, Skills, and Abilities:
- Bilingual (English/Spanish)
- Effective written and verbal communication skills.
- Proven ability to lead through teams as well as be effective
team members of a facility management team.
- Knowledge of the application of statistical tools for problem
solving, process measurement, process control, and process
improvement. For example: SPC, Design of Experiment, Process
Capability, and Gage R&R).
- Working knowledge of Minitab statistical software (or similar)
and adept with Microsoft Office products (including MS-Word, Excel,
Power Point, Access, and Project Manager).
- Experience in quality management systems and Total Quality
Management concepts.
- Able to learn SWF tools of VOC. Listing post, Frontier, Remake
Database, and Audit Database.
- Must be able to plan and direct own work with minimal direction
from the others.
- Lean Manufacturing tools including demonstrated proficiency in
the basic 25 tools of lean.
- Knowledge on PPAP process, PFMEA and Control Plan
- Experience with kaizen events
Keywords: Springs Window Fashions, Kendall West , Bilingual Quality Manager, Other , Hialeah, Florida
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